Refund and Returns Policy
Effective Date: December 9, 2024
At HeaterMavelTech, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process. Please read the details of our Refund and Returns Policy below.
Eligibility for Returns
You can return most products within 30 days of receipt, provided they meet the following conditions:
- The product is unused and in its original condition.
- The product is in its original packaging with all tags, labels, and accessories.
- The product is not a final sale item (e.g., digital downloads, custom-made items, or special-order products).
How to Initiate a Return
Contact Us: To initiate the return process, please email us at info@heatermaveltech.net or call us at 301-319-9971. Be sure to include your order number and the reason for the return.
Return Merchandise Authorization (RMA): Our customer service team will issue you a Return Merchandise Authorization (RMA) number. This number must be included with your return package.
Return Shipping: You are responsible for return shipping costs unless the product is defective or damaged. We recommend using a trackable shipping service to ensure that your return is safely received. If you are returning a defective or damaged product, we will provide a prepaid return shipping label at no additional cost.
Refund Process
- Once we receive your returned item, we will inspect it and process your refund.
- Refunds are issued to the original payment method and typically take 5-7 business days to appear in your account.
- Please note that shipping fees are non-refundable unless the return is due to our error or if the product is defective.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at info@heatermaveltech.net. We will arrange for a return and send you a prepaid return shipping label at no cost to you. Once we receive the defective item, we will either issue a refund or send a replacement product, based on your preference.
Non-Refundable Items
The following items are non-returnable and non-refundable:
- Digital products or downloadable content
- Custom-made or personalized orders
Contact Us
If you have any questions or concerns regarding our refund and return policy, please contact us at:
Email: info@heatermaveltech.net
Phone: 301-319-9971
Address: 4029 Flanigan Oaks Drive, Bethesda, Maryland, United States
We are committed to ensuring your satisfaction with every purchase and are here to assist you through the return process. Thank you for choosing HeaterMavelTech!